Insurance
Insurance is Mandatory
- Non-local students must have adequate insurance for the entire study period at CityUHK.
- The insurance should, at minimum, cover travel, personal accidents, medical expenses (accident and non-accident), hospitalisation, and emergency evacuation/repatriation.
- It is recommended that students also discuss with their insurer whether their policy provides coverage to strikes, riots, civil commotion, and diseases, including but not limited to epidemic and pandemic diseases.
- Students are advised to take out a travel and medical insurance policy before departing for Hong Kong.
University-contracted Insurance Plan
- The University-contracted insurance plan is available to all non-local students and provides relatively basic coverage, including personal accident and medical benefits. However, it does not include general medical consultation or outpatient coverage.
- Students who wish to buy additional insurance may enrol in this plan. For comprehensive protection, students should purchase insurance policies on the market that meet their specific needs.
- Please note that insurance coverage will only become effective after the student has enrolled in the University and paid the insurance premium in full.
- Students are strongly advised to read through the insurance leaflet to decide if the University-contracted insurance plan suits their needs.
Insurance Leaflet for 2024-2025 Academic Year
Note: Insurance terms, conditions, and premium of the insurance plan are subject to annual review without prior notice.
2024-2025 Academic Year
For current non-local students / non-local students admitted in Semester A 2024-25
- Period of Insurance: 20 August 2024 - 19 August 2025 *
- Basic Package Premium: HK$166.9
- Top-Up Package Premium: HK$1,387.1 (HK$166.9 + HK$1,220.2 for medical Top-Up Plan)
For non-local students admitted in Semester B 2024-25 or Summer Term 2025
- Period of Insurance: 1 January 2025 - 19 August 2025 *
- Basic Package Premium: HK$125.2
- Top-Up Package Premium: HK$1,345.4 (HK$125.2 + HK$1,220.2 for medical Top-Up Plan)
Students may opt for additional protection at their discretion. The voluntary medical Top-Up Plan (see page 6 of the insurance leaflet) is available for an additional premium, as stated above.
* Insurance coverage will only become effective after the student has enrolled in the University and paid the insurance premium in full. The coverage will be terminated automatically when the student is no longer an active student of CityUHK.
For new non-local students
- You must indicate whether you wish to enrol in the University-contracted insurance plan, and which plan (Basic Package or Top-Up Package) you would like to enrol in during the online pre-enrolment process. Changes will not be allowed once the declaration is made.
For current non-local students
- You will be asked to indicate your insurance enrolment decision (Enrol in Basic Package / Enrol in Top-Up Package / Not to Enrol) through AIMS before the start of each academic year. Changes will not be allowed once the declaration is made.
- No Response: Students who do not respond will be deemed as having adequate insurance for their study at CityUHK and having decided to opt out of the University-contracted insurance plan.
The premium will be charged to your student account. Please settle the fee before the given due date when you receive the payment notice.
Insurance claims should be made directly to the insurer(s) by completing the forms below.
Claim form for Medical Insurance
Claim form for Medical Top-Up Plan
Claim form for Personal Accident Insurance
- The University-contracted insurance plan covers BOTH medical and personal accident insurance, which are administered by two different parties.
- Students may contact the administrator that is most appropriate based on the nature of their enquiry, using the contact details provided below.
For Medical Insurance:
| Policy number | GM-88000993 |
|---|---|
| Hotline | +852 3187 6831 |
| medicalcs@generali.com.hk | |
| Claim Form Mailing Address |
Assicurazioni Generali S.p.A. EB Claims Department 21/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong |
For Personal Accident Insurance:
| Policy number | GPP2001025 |
|---|---|
| Hotline | +852 3666 7016 (CS Hotline) +852 3666 7090 (Claims Department) |
| pa.claim.hk@aig.com | |
| Claim Form Mailing Address |
AIG Insurance Hong Kong Limited Claims Department 7/F, One Island East, 18 Westlands Road, Island East, Hong Kong |
Indemnification
It is in students’ best interests to obtain suitable insurance coverage for the full duration of their study in Hong Kong. Failure to do so may put your well-being at risk. The University and its staff are not liable for any loss, damage or injury, cost or expense arising from failure to maintain adequate insurance.
