From the authors who gave us the seminal book on establishing self-access language learning, we now have a publication exploring issues related to the management of self-access language learning (SALL). This book represents a groundbreaking step in fulfilling a vital need because as the authors, David Gardner and Lindsay Miller, state in the Introduction, not enough is known about how SALL is managed. In their exploration of this topic, Gardner and Miller interweave theory, research and practice; thereby making this book an important one for not only SALL managers and workers to read, but also teachers, researchers and institutional administrators interested in this area.

From a theoretical perspective, Gardner and Miller broaden our understanding of SALL and its management in at least three ways. First, they move SALL beyond the bounded space of the self-access centre. They present an expanded vision of SALL, which encompasses its integration into classroom-based courses and recognises the role it plays in connecting learners to resources and other learners around the world. Secondly, the authors make a crucial distinction between management and leadership. They conclude that ideally managers should also be leaders who have a vision that can serve to guide their daily practice and orient them towards future needs, challenges and opportunities. Thirdly, as the first two points suggest, Gardner and Miller establish SALL as change and future oriented. Their research suggests that managing SALL is tantamount to managing change.

Clearly, research is required to support SALL managers as they endeavour to channel constant change and challenges into future opportunities. In response to a woeful lack of research in this area, Gardner and Miller do three things. First, they outline an innovative methodology for researching SALL management. A key feature of this case study-based methodology is that it enables the voices of practitioners to be heard firsthand. Secondly, the authors, having employed these methods in a study of their own, provide readers with a thought-provoking analysis of the results. Thirdly, the authors include as appendices the six case studies from their inquiry in which SALL managers examine and reflect on their practice. As a result, readers are able to glean insights from the managers’ knowledge and experience, which have the potential to inform practice.

Although Gardner and Miller are quick to point out that the book is not a manual for SALL management, it does provide insights to guide practice. It achieves this in a number of ways; most notably, through the authors’ review of the literature on management and leadership, a discussion of the role of the self-access manager, an analysis of data from the authors’ study, and the inclusion of the six case studies. As those of us who have managed or who are currently managing SALL will tell you, most managers learn by doing, from visits to self-access centres and from conversations with more experienced colleagues. Given the current context, the practical support this book provides is most welcome.

Through their exploration of what SALL management is and the role of SALL managers, Gardner and Miller make a valuable contribution to the field of language education by both expanding our knowledge and awareness of this under-investigated area and by attributing to SALL managers the professional status they merit. This book is a “must read” for administrators and educators interested in establishing SALL at their institutions as well those who are already engaged in providing SALL opportunities to learners. I am convinced that anyone who reads this book will not only gain a greater understanding of SALL management but a newfound respect for SALL managers and the work they do.